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Bachmann 35-602SF Class 170/1 2-Car DMU 170111 Cross Country SOUND FITTED

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SKU: 35-602SF

£382.45
£449.95 £382.45
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Due to be Released - Feb/Mar 2027

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Due to be Released - Feb/Mar 2027
Order by 2pm & choose express for next working day delivery.

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Description

The Branchline ‘Turbostar’ is back with this brand-new model that has been designed from the rails up to create a new star for the OO scale multiple unit fleet. Building on the success of the Branchline Class 158 with its low level, invisible drive train and comprehensive lighting suite, our new ‘Turbostar’ take things a step further with the addition of a Bach-Up Stay Alive System. Like the 158, a Plux22 DCC Decoder socket is located beneath a removable underframe panel and this controls all vehicles via the inter-car couplings which incorporate close-coupling mechanisms and multiway electrical connections.


The lighting features include directional lights with day/night modes and independent control of either end, a necessity when you’re working your units in multiple, which you can do thanks to the working miniature BSI couplings fitted to the outer ends, allowing the new 170 to couple in multiple or with other units like the Branchline 158s. Passenger saloon lighting is fitted as are illuminated destination panels, while DCC users can take advantage of the working door interlock lights, and cab lights too. On this SOUND FITTED model, all of these lighting functions are controlled on DCC via the pre-fitted decoder which also produces authentic sounds for next level realism.


The model’s impressive specification is complemented by its good looks which are brought to life with the exquisite livery application, using authentic colours, logos and markings to create a showpiece model worthy of any modern collection.


 


MODEL FEATURES:



  • Bachmann Branchline OO Scale

  • Era 9

  • Pristine Cross Country livery

  • Running No. 170111

  • Two-Car Unit comprising car Nos. 50111 & 79111

  • Destination blinds for Birmingham New Street Via Leicester

  • SOUND FITTED – Fitted with a ESU Loksound V5DCC Sound Decoder

  • Length 614mm


 


BACHMANN BRANCHLINE ‘TURBOSTAR’ SPECIFCIATION


MECHANISM:


EACH TWO-CAR UNIT COMPRISES TWO POWERED DRIVING VEHICLES WITH THE FOLLOWING FEATURES:



  • Invisible Drive thanks to the low-level drive train

  • Three pole motor with flywheel providing drive to the inner bogie

  • Twin axle drive

  • Separate metal bearings fitted to each driven axle

  • Trailing axles run in metal pinpoint bearings

  • Electrical pickup from all wheels

  • Diecast metal, multi-stage gearbox, with gearing arranged for prototypical running speeds and haulage capabilities

  • 16.5mm (OO gauge) wheels to NEM310 & NEM311 standards with authentic profile and detailing

  • Working miniature BSI or Dellner Couplings (depending on variant) at the cab end

  • Conductive couplings with integral close coupling mechanism at gangway ends

  • Designed to operate on curves of second radius (438mm) or greater


DETAILING:



  • Precision moulded bodyshells with accurately engraved details such as panel lines, doors and vents

  • Prototypical ‘Ribbon’ glazing on each side with separate flush glazing for the doors and windscreens

  • Separately applied etched metal roof grilles and windscreen wipers

  • Authentic Bogie mouldings complete with brake and suspension detail

  • Fully detailed underframes comprising numerous separately fitted, high fidelity components

  • Passenger saloon interior complete with tables, chairs and partition walling

  • Driver’s cab includes the control desk, seat and cab rear bulkhead with authentic detailing 

  • Each model is supplied with an accessory pack and coupling tool


LIGHTING:



  • Directional lighting with Day/Night mode – selectable via the chassis-mounted switches or via a dedicated DCC function

  • Directional lights can be turned on/off at each end independently via the chassis-mounted switches or via separate DCC functions 

  • Illuminated destination panels, including central bodyside panels where applicable

  • Passenger saloon lighting – switchable on/off via the chassis-mounted switches or via a dedicated DCC function

  • Cab lighting at the trailing end*

  • Door interlock lights* (*when used on DCC)

  • Authentic light colours and temperatures selected for each lighting application


DCC:



  • Plux22 DCC decoder interface – one decoder required per unit

  • Easy-access DCC decoder socket located behind removable panel on underside of the master driving car



  • Bach-Up Stay Alive System providing uninterrupted power to prevent stalling, light flicker and sound cut-outs (operates on DCC only)


SOUND:



  • Two speakers fitted, one in each driving vehicle, for optimum sound reproduction – fitted to every model as standard

  • ESU Loksound V5DCC Sound Decoder pre-installed in SOUND FITTED versions

  • Sound files produced specifically for the Bachmann Branchline Class 170/171 DMU using recordings from real units

  • SOUND FITTED models operate on DCC and Analogue control as supplied


LIVERY APPLICATION:



  • Authentic liveries applied to each vehicle including interior decoration

  • Multiple paint applications employed using corporate specification colours

  • Logos, numerals and text added as appropriate using multi-stage tampo printing process, incorporating authentic typefaces, logos and colours


 


CLASS 168/170/171 ‘TURBOSTAR’ DMU HISTORY


The ‘Turbostar’ Diesel Multiple Units (DMUs) were built by ADtranz (which later became Bombardier Transportation) at the historic Derby Litchurch Lane Works. The ‘Turbostars’ are a family of DMUs that share a modular design, much of which was derived from the earlier Class 165 and 166 DMUs which came from the ‘Networker’ family of units.


Construction of the first ‘Turbostars’ began in 1997, shortly after the Privatisation of British Rail, with Chiltern Railways placing the opening order for new units that would go on to be known as the Class 168s. The first vehicles to be outshopped used ‘Networker’ style cabs as the new cab design was still being finalised and these units were allocated Class 168/0, whereas later builds which used the new ‘Turbostar’ cabs were classed as168/1s and 168/2s. The Class 168s were fitted with BSI couplings at the outer ends, with electrical connections that were compatible with the Class 165 and 166s that Chiltern had inherited from Network SouthEast.


The first Class 170 units were ordered by Midland Mainline with deliveries commencing in November 1998, the first units entering service in May the following year. Like the 168s, the Class 170s were fitted with BSI couplings but with standard electrical connections, allowing them to work in multiple with existing units in the Class 15x series. Construction took place over a seven year period at the end of which more than 120 units had been delivered in either 2-car or 3-car formations for multiple operators around the UK. The fleet is split into various subclasses, usually linked to the original operator and the train’s formation or interior layout as specified when new.


Concurrent with production of the Class 170s, Southern placed an order for Class 171s that were delivered as 4-car Class 171/8s in 2004. These differed from the 170s by having Dellner couplings instead of the BSI type at the outer ends, along with electronic destination panels on the bodysides. Southern had taken delivery of some 2-car Class 170s a year earlier and these were subsequently fitted with Dellner couplings and reclassified as 171/7s joining a small number of 2-car units that were built as 171s from new.


Today, the ‘Turbostars’ are still in daily frontline service across the UK, working on both regional and long distance-services for which they remain well suited thanks to their 100mph top speed. Class 168s and 171s are still operated by Chiltern and Southern respectively, whilst current operators of the Class 170 fleet include Cross Country, East Midlands Railway, Northern and ScotRail.

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

The Branchline ‘Turbostar’ is back with this brand-new model that has been designed from the rails up to create a new star for the OO scale multiple unit fleet. Building on the success of the Branchline Class 158 with its low level, invisible drive train and comprehensive lighting suite, our new ‘Turbostar’ take things a step further with the addition of a Bach-Up Stay Alive System. Like the 158, a Plux22 DCC Decoder socket is located beneath a removable underframe panel and this controls all vehicles via the inter-car couplings which incorporate close-coupling mechanisms and multiway electrical connections.


The lighting features include directional lights with day/night modes and independent control of either end, a necessity when you’re working your units in multiple, which you can do thanks to the working miniature BSI couplings fitted to the outer ends, allowing the new 170 to couple in multiple or with other units like the Branchline 158s. Passenger saloon lighting is fitted as are illuminated destination panels, while DCC users can take advantage of the working door interlock lights, and cab lights too. On this SOUND FITTED model, all of these lighting functions are controlled on DCC via the pre-fitted decoder which also produces authentic sounds for next level realism.


The model’s impressive specification is complemented by its good looks which are brought to life with the exquisite livery application, using authentic colours, logos and markings to create a showpiece model worthy of any modern collection.


 


MODEL FEATURES:



  • Bachmann Branchline OO Scale

  • Era 9

  • Pristine Cross Country livery

  • Running No. 170111

  • Two-Car Unit comprising car Nos. 50111 & 79111

  • Destination blinds for Birmingham New Street Via Leicester

  • SOUND FITTED – Fitted with a ESU Loksound V5DCC Sound Decoder

  • Length 614mm


 


BACHMANN BRANCHLINE ‘TURBOSTAR’ SPECIFCIATION


MECHANISM:


EACH TWO-CAR UNIT COMPRISES TWO POWERED DRIVING VEHICLES WITH THE FOLLOWING FEATURES:



  • Invisible Drive thanks to the low-level drive train

  • Three pole motor with flywheel providing drive to the inner bogie

  • Twin axle drive

  • Separate metal bearings fitted to each driven axle

  • Trailing axles run in metal pinpoint bearings

  • Electrical pickup from all wheels

  • Diecast metal, multi-stage gearbox, with gearing arranged for prototypical running speeds and haulage capabilities

  • 16.5mm (OO gauge) wheels to NEM310 & NEM311 standards with authentic profile and detailing

  • Working miniature BSI or Dellner Couplings (depending on variant) at the cab end

  • Conductive couplings with integral close coupling mechanism at gangway ends

  • Designed to operate on curves of second radius (438mm) or greater


DETAILING:



  • Precision moulded bodyshells with accurately engraved details such as panel lines, doors and vents

  • Prototypical ‘Ribbon’ glazing on each side with separate flush glazing for the doors and windscreens

  • Separately applied etched metal roof grilles and windscreen wipers

  • Authentic Bogie mouldings complete with brake and suspension detail

  • Fully detailed underframes comprising numerous separately fitted, high fidelity components

  • Passenger saloon interior complete with tables, chairs and partition walling

  • Driver’s cab includes the control desk, seat and cab rear bulkhead with authentic detailing 

  • Each model is supplied with an accessory pack and coupling tool


LIGHTING:



  • Directional lighting with Day/Night mode – selectable via the chassis-mounted switches or via a dedicated DCC function

  • Directional lights can be turned on/off at each end independently via the chassis-mounted switches or via separate DCC functions 

  • Illuminated destination panels, including central bodyside panels where applicable

  • Passenger saloon lighting – switchable on/off via the chassis-mounted switches or via a dedicated DCC function

  • Cab lighting at the trailing end*

  • Door interlock lights* (*when used on DCC)

  • Authentic light colours and temperatures selected for each lighting application


DCC:



  • Plux22 DCC decoder interface – one decoder required per unit

  • Easy-access DCC decoder socket located behind removable panel on underside of the master driving car



  • Bach-Up Stay Alive System providing uninterrupted power to prevent stalling, light flicker and sound cut-outs (operates on DCC only)


SOUND:



  • Two speakers fitted, one in each driving vehicle, for optimum sound reproduction – fitted to every model as standard

  • ESU Loksound V5DCC Sound Decoder pre-installed in SOUND FITTED versions

  • Sound files produced specifically for the Bachmann Branchline Class 170/171 DMU using recordings from real units

  • SOUND FITTED models operate on DCC and Analogue control as supplied


LIVERY APPLICATION:



  • Authentic liveries applied to each vehicle including interior decoration

  • Multiple paint applications employed using corporate specification colours

  • Logos, numerals and text added as appropriate using multi-stage tampo printing process, incorporating authentic typefaces, logos and colours


 


CLASS 168/170/171 ‘TURBOSTAR’ DMU HISTORY


The ‘Turbostar’ Diesel Multiple Units (DMUs) were built by ADtranz (which later became Bombardier Transportation) at the historic Derby Litchurch Lane Works. The ‘Turbostars’ are a family of DMUs that share a modular design, much of which was derived from the earlier Class 165 and 166 DMUs which came from the ‘Networker’ family of units.


Construction of the first ‘Turbostars’ began in 1997, shortly after the Privatisation of British Rail, with Chiltern Railways placing the opening order for new units that would go on to be known as the Class 168s. The first vehicles to be outshopped used ‘Networker’ style cabs as the new cab design was still being finalised and these units were allocated Class 168/0, whereas later builds which used the new ‘Turbostar’ cabs were classed as168/1s and 168/2s. The Class 168s were fitted with BSI couplings at the outer ends, with electrical connections that were compatible with the Class 165 and 166s that Chiltern had inherited from Network SouthEast.


The first Class 170 units were ordered by Midland Mainline with deliveries commencing in November 1998, the first units entering service in May the following year. Like the 168s, the Class 170s were fitted with BSI couplings but with standard electrical connections, allowing them to work in multiple with existing units in the Class 15x series. Construction took place over a seven year period at the end of which more than 120 units had been delivered in either 2-car or 3-car formations for multiple operators around the UK. The fleet is split into various subclasses, usually linked to the original operator and the train’s formation or interior layout as specified when new.


Concurrent with production of the Class 170s, Southern placed an order for Class 171s that were delivered as 4-car Class 171/8s in 2004. These differed from the 170s by having Dellner couplings instead of the BSI type at the outer ends, along with electronic destination panels on the bodysides. Southern had taken delivery of some 2-car Class 170s a year earlier and these were subsequently fitted with Dellner couplings and reclassified as 171/7s joining a small number of 2-car units that were built as 171s from new.


Today, the ‘Turbostars’ are still in daily frontline service across the UK, working on both regional and long distance-services for which they remain well suited thanks to their 100mph top speed. Class 168s and 171s are still operated by Chiltern and Southern respectively, whilst current operators of the Class 170 fleet include Cross Country, East Midlands Railway, Northern and ScotRail.

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

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Your Hobby, Our Passion

We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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